FAQ

Frequently asked Questions

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I’m having trouble placing my order at checkout. Can you assist me?

If it is easier, we can send you an invoice with your requested products. Just reach us at support@divahairdeals.com with your order request. Your order will be created once the invoice is paid in full. Title the email: (Invoice request)

Where do I add my coupon code?

Click proceed to checkout, and you can insert your coupon code in the upper left-hand corner.  The coupon will appear in your order details under the subtotal. See the example below:

couponcode

 

I haven’t received an order confirmation or tracking number. Can you send it?

A tracking number is automatically sent to your email address once the shipment is processed. Once available, we can re-send this information by reaching us at support@divahairdeals.com. Please allow additional processing time on holidays and weekends.

Do you do automatic charges on my credit card?

No, we never re-bill. We are strongly against that.

How do I use Argan Oil?

You will receive awesome benefits using it in the cold-pressed formed. This is in its most natural state. It is optional to use it as a hot oil treatment or steam. Many customers add the drops of oil into their favorite hair moisturizer, conditioners, and sometimes blend it with other essential oils. Applying it directly to your scalp is ideal to reach the roots of the hair follicle. Argan oil is extremely useful to use on the skin as well.

What makes this Argan Oil special?

We understand the Argan Oil name is very popular. However, did you know that the Argan Oil that we sell is Made in Morocco? Its 100% Organic, 100% Fresh, No Fragrance, and No Alcohol. It’s Cruelty-free, vegan, for vegetarians, paraben-free and sulfate-free. It is a brand that you can feel extremely confident in.

My Shipment is Damaged, what do I do?

In 99.9% of cases, items are delivered in a perfect condition, but if it happens that a product is damaged during carriage, please contact us with images of the damaged package and we will replace it for you. We will not hassle you.

Can you send me samples?

Unfortunately, we do not have samples for general distribution. Occasionally, we have special offers and gift with purchases.

How can I make a return?

Please send us a prior email notification of your request. Without prior email notification, we cannot accept returns. We will reply with an ASN label for the return covered at your expense. We do not reimburse shipping and handling charges. Also, Items returned to sender are not reimbursed for shipping and handling charges.

Where is my refund?

Once we receive your return per our policy requirements, it can take anywhere between 7-14 days fully to process your order so sit tight and await a refund confirmation email from us.

Can I change my order?

To add onto an order you will need to begin a new transaction. Note: original transactions cannot be edited.

Can I cancel my order?

To cancel an order, please e-mail support@divahairdeals.com. Please understand that we can not guarantee cancellation once an order has shipped. In kindness, we will do our best to assist you. Unopened and unused items are eligible for refunds if it is within the refund policy timeframe.

I am moving, can I change my address on the order?

If your order is shipped via USPS, you can reach them for package intercept. The information is available online and handled and covered by you. You can begin by inserting your tracking number. https://www.usps.com/manage/package-intercept.htm

I provided the incorrect/wrong address, what should I do?

USPS

Once you receive your tracking number, we encourage you to reach USPS. In many cases, USPS is able to hold your package at your local Post Office for pick-up or have it re-routed. This is the very best recommendation that we can provide.

I would still recommend providing your corrected address to us. Unfortunately, we cannot guarantee that the adjustment will be made in time. Please understand the merchandise and shipments are handled by our fulfillment center and carriers. For this reason, we are not able to make any guarantees once it reaches their very own systems. If needed, we will kindly check for you.

FEDEX

To redirect a shipment while it’s in transit, either you or the recipient can use one of these two options: Go to fedex.com, enter your tracking or door tag number, and select “Hold at FedEx Location.” Call 1.800.GoFedEx 1.800.463.3339. The FedEx Office location must be near the original destination area.

In kindness, we always request address verification if your address is rejected in our system. Please understand if an incorrect address is provided and not resolved, it is returned to sender. You are eligible for a return. Unfortunately, shipping and handling costs are non-refundable.

Again, I would still recommend providing your corrected address to us. Unfortunately, we cannot guarantee that the adjustment will be made in time. Please understand the merchandise and shipments are handled by our fulfillment center and carriers. For this reason, we are not able to make any guarantees once it reaches their very own systems. If needed, we will kindly check for you.